Privacy Policy — AskViny

AskViny is a product of Calldeck LLC ("we," "us"). Contact: info@calldeck.ai · Calldeck LLC, 42841 Creek View Plaza, Ste 120 #265, Ashburn, VA 20147 ## 1. What we collect - **Vehicle details:** VIN, year, make, model, trim, mileage, condition answers, ZIP code. - **Contact details:** name, phone, email you enter to receive an estimate. - **Conversations:** messages you send in the estimate chat and inspection requests (preferred day/time, phone). - **Usage information:** pages visited, steps completed, and campaign/source tags (for example, a QR code source). Usage records do not include your name, phone, or email. - **Dealer accounts:** business name, staff names and emails, logos, billing status. Card payments are processed by Stripe; we do not store full card numbers. ## 2. VIN scanner and vehicle photos - **VIN scanner:** the VIN scanner processes camera images entirely in your browser on your device. Camera frames are never transmitted to or stored on our servers — only the VIN text is submitted. - **Vehicle photos you upload:** photos you choose to upload for an appraisal (up to 6) are stripped of EXIF/GPS location data in your browser, stored in our private storage bucket, and deleted when the appraisal is erased. ## 3. Who receives your information - **On a dealership's branded page or widget:** your appraisal goes to that dealership, which uses it to contact you. That dealership's own privacy policy also applies. - **On the AskViny homepage:** your request stays with AskViny. We do not automatically send it to a dealership. If we later propose connecting you with a specific dealer, we will identify the dealer and ask your permission first. - **Service providers** that AskViny uses to operate: - the dealership whose branded page you used (receives your name, phone, email, VIN, and estimate); - an email delivery provider (transactional appraisal emails and alerts); - an AI provider that powers the estimate chat assistant and inspection requests (receives chat messages and, for inspection requests, the phone number you provide); - vehicle market-data providers (receive VIN, mileage, and ZIP code only — no customer name or email); - a payment processor for dealer subscriptions (we do not store full card numbers); - our hosting/database provider. - As required by law or to protect rights and safety. We do not sell personal information. We do not use advertising trackers, remarketing pixels, or data brokers. ## 4. Copies held by dealerships Once a lead is delivered to a dealership (including its email or CRM), the dealership controls that copy and its retention. Contact the dealership directly about its copy. ## 5. Shared result links Your result page link shows vehicle and estimate details only. It does not show your name, phone, email, chat history, any comments you wrote, or a requested appointment time. ## 6. How long we keep information Appraisal records are automatically deleted 90 days after you submit your appraisal. Deletion removes your name, phone, email, VIN, ZIP code, notes, uploaded photos and estimate chat; usage records linked to the appraisal have personal details removed. You may request earlier deletion at any time from your result page, from our privacy-request page (askviny.com/privacy-request), or by emailing info@calldeck.ai. Records of the terms you accepted are kept as evidence of what was shown to you. Dealer account and billing records are kept separately as required. Copies held in encrypted backups are overwritten in the ordinary backup cycle. ## 7. Your choices Request access, correction, or deletion by emailing info@calldeck.ai. ## 8. Estimates are not offers See the Consumer Terms. The estimate is not a guaranteed cash offer. ## 9. Children AskViny is not directed to anyone under 18. ## 10. Changes We will post updates here with a new effective date.